At Didion, we are committed to protecting your privacy and ensuring the confidentiality of the data exchanged with us. This Privacy Policy explains how we collect, use, and protect the personal data shared via SMS when interacting with our company, as well as the responsibilities of both parties.
1. Data We Collect
When you communicate with us via SMS, we may collect the following types of data: · Personal Information: This may include your name, phone number, and any other personal details you provide in your SMS messages.
- Message Content: The content of your SMS messages, including any requests, inquiries, or responses.
- Usage Data: Information about how you interact with our SMS services, such as frequency and times of messages, and whether you respond to our communications.
2. How We Use Your Data
We use the data exchanged via SMS for the following purposes:
- Customer Support: To respond to your inquiries and provide assistance.
- Service Updates: To send important updates, notifications, or promotional content (if you have opted in).
- Improvement of Services: To analyze communication trends and improve our SMS services.
3. Data Sharing and Disclosure
We do not sell or rent your personal data to third parties. However, we may share your information under the following circumstances:
- Service Providers: We may share your data with trusted third-party service providers who assist us in delivering our SMS services.
- Legal Requirements: If required by law, we may disclose your data to comply with legal obligations, prevent fraud, or protect the rights and safety of our company and users.
4. Data Security
We take reasonable precautions to protect the personal data exchanged via SMS. This includes encryption and other security measures to prevent unauthorized access. However, please note that no method of transmission over the internet or via mobile networks is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You have the following rights regarding your data:
- Opt-Out: You may opt-out of receiving SMS messages from us at any time by replying with “STOP” or following the unsubscribe instructions provided in our messages.
- Access and Correction: You may request access to or correction of any personal data we have collected via SMS.
6. Retention of Data
We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, for company need or as required by law.
7. User Responsibilities
When communicating with Didion via SMS, you agree to the following responsibilities:
- Accurate Information: You are responsible for ensuring that any personal data you provide to us through SMS is accurate, complete, and up to date.
- Security of Your Device: You are responsible for maintaining the security of your mobile device and SMS account, including safeguarding your phone number and any personal information shared via SMS. You should not share your account details or any sensitive information with others.
- Appropriate Use: You agree not to use our SMS service for any unlawful, abusive, or inappropriate activities. This includes but is not limited to sending spam, fraudulent messages, or content that violates the rights of others.
- Communication Preferences: You are responsible for managing your communication preferences, including opting out of SMS messages as outlined in Section 5 (Your Rights).
- Notify Us of Changes: You agree to notify us promptly if there are any changes to your contact information (e.g., phone number) that might affect communication via SMS.
Failure to adhere to these responsibilities may result in the suspension or termination of access to our SMS services.
8. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be communicated to you via SMS or other means. Please review this policy periodically to stay informed about how we protect your privacy.
